Member of RCCI (Under Ministry of Commerce Govt. of India)
INDIA'S NO.1Online Gemstone Seller
+91 9664238883
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    Customer Help

    Frequently Asked Questions

    Find quick answers about gemstone certification, payments, shipping, COD, returns, and order support at Jewellery Shop India.

    19 Questions

    Popular Customer Questions

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    Yes, it’s completely safe to make payment through any channel viz Debit/Credit Card, Online Banking or Wallets because of direct connection of our website to bank and bank’s software’s cannot hack so ultimately No one can misuse your payment detail.

    We don’t save your payment detail it’s directly connected to bank servers at the time of payment and its highly secure server.

    We have a tie-up with Blue Dart Courier company and FedEx courier company for COD service in India. They have a strong network for all our India. You may also ask on the phone to our customer service platform. 

    Yes, it is absolutely possible to dispatch at every corner of the world even as per deal we are not charging a single coin for delivery

    No there is not bound but for free international shipping, there is a minimum purchase of Rupees 25,000 (250 USD).

    Its dispatch on the same day whether if you like to make an ornament like a ring / pendant it takes 5-7 days.

    It is very easy to return to our product. You may send it on the same address mentioned on the parcel but before sending back first you may contact our customer service member for more detail or may visit return policy on our website.

    You may make payment according to customer’s convenience through any channel of payment like Debit Cards, Credit Card, UPI, Wallets or Online Banking or may deposit directly to our bank as mentioned on our website. Our website support approx 64+ banks.

    Yes definitely. You can pay via PayPal before purchase please contact us, we will send you PayPal invoice for online payments.

    Yes, of course, it’s completely safe to do shopping from our website i.e. www.jewelleryshopindia.com . We supply certified gemstones.

    You may easily cancel your order before dispatching the order without any cost but once your order dispatched then you will have to bear the nominal cost because of its complete process viz. order processing cost, transportation cost, Govt. Taxes etc.

    There is no need to register yourself for placing the order.

    It's depends on products amount so please contact to our sales team by phone.

    You may track your order by given tracking no. which will be provided by our company on the same day. We send Email and SMS on registered mail or mobile no.

    You can call on helpline number and also contact through email for all bulk orders.

    We have a tie-up with 2-3 renowned agencies for parcel delivery and they have a wide network in India as well as abroad. But there are some areas restricted from time to time by the agencies. Almost all popular zip codes are accepted. Whether our team executives inform you at the time of confirmation of your order.

    In general, it takes 1-2 days in metro cities and 2-4 days in non-metro cities but few times it depends on your zip code and circumstances.

    We deliver prepaid parcels in all national & international addresses. Cash on delivery, only in India. (Metro and other big & medium cities)
    All most zip codes we cover but if you like to confirm then make a call to customer care at 0091-96642-38883.

    It’s easy to track. We provide you tracking number through email and SMS with the courier company name you may track on that’s the website address.